Thank you for being part of our community. We are committed to supporting families and individuals through meaningful connection and accessible tools. This Refund Policy outlines how refunds work for our Optional Premium Features.
1. Subscription Plans
We offer optional premium access with the following pricing:
- Basic: $5/month or $50/year (save 17%)
- Family Plan: $270 / 6 months or $500 / year
- Therapist Pro: $1,470 / year or $2,900 / 2 years
- Pro Max: $2,770 / 6 months or $3,500 / year
Premium features include, but are not limited to:
- Unlimited AI companion sessions (up to 8 hours/day)
- All 16 premium tools unlocked
- AI responses auto-saved to Session Notes
- AI clinical documentation & treatment plans (provider plans)
- Telehealth & shared care ecosystem (provider plans)
- Client database management (provider plans)
2. Free Access
We offer a free version of the app. Users can explore core features before upgrading. Because of this, we encourage users to try the platform before purchasing a subscription.
3. Refund Eligibility
Monthly Subscriptions
- Monthly subscriptions are non-refundable once billed
- You may cancel at any time to prevent future charges
- Your access will continue until the end of the current billing period
Annual & Multi-Month Subscriptions
We offer a limited refund window:
- Full refunds are available within 7 days of purchase, provided you have not significantly used premium features
- After 7 days, annual and multi-month subscriptions are non-refundable
One-Time Session Purchases
- One-time AI companion session purchases are non-refundable once the session has been initiated
- If a technical issue prevents your session from starting, please contact support within 48 hours
4. Exceptional Circumstances
We understand that life happens. Refunds may be considered on a case-by-case basis for:
- Accidental duplicate purchases
- Technical issues that prevent access to premium features
- Billing errors
Please contact our support team for review.
5. Cancellation Policy
- You can cancel your subscription at any time through your account settings
- Cancellation stops future billing only
- No partial refunds are provided for unused time
6. Platform Purchases
If you subscribed through a third party (such as Apple App Store or Google Play):
- Refunds must be requested directly through that platform
- Their refund policies will apply
7. Contact Us
If you have questions or need help with a refund request, please contact us:
- Email: help@autism-spectrum-help.com
- Response Time: 24–72 hours
8. Our Commitment
Our mission is to support families and individuals in the autism and special needs community. If something isn't working for you, we want to make it right.